Andrea Pohlsander

According to recent research, most service providers are missing opportunities to charge for the full value they deliver, with 57% of agencies losing significant monthly revenue to unbilled scope creep, while 30% experience even greater losses. Perhaps the most surprising statistic is that only 1% of agencies can successfully bill for all out-of-scope work. Understanding the story your data tells can reveal exactly how much value you're giving away for free—and what you can do about it.

I'll be the first to admit it's not the most exciting or glamorous job I've ever done. I don’t find it surprising that 40% of small business owners find bookkeeping and tax preparation to be one of the most challenging aspects of running a business. However, it surprises me every day how even the most minor changes can have such a profound impact on my clients.

These aren't just forgotten subscriptions—they're zombie subscriptions. Dead software that keeps feeding on your profits month after month, draining your cash flow while providing zero value to your business. This isn't about demonizing useful business tools. It's about surviving the zombie subscription apocalypse before these undead expenses completely infect your bottom line.